Shipping policy

At MAAT supply, we aim to deliver your orders quickly and safely. Please review our shipping policy below before placing an order.

Order Processing

  • All orders are processed within 1–3 business days, excluding weekends and public holidays

  • During high-demand periods, product drops, or promotions, processing times may be longer

  • Orders are shipped only after payment has been successfully verified

Shipping Destinations

We currently ship to selected domestic and international destinations.
Available shipping locations and rates are displayed at checkout.

Shipping Rates

  • Shipping fees are calculated at checkout based on your location and order weight

  • Any applicable customs duties, taxes, or import fees are the responsibility of the customer

Estimated Delivery Times

Delivery times are estimates and may vary depending on your location and external factors:

  • Domestic shipping: 3–7 business days

  • International shipping: 7–21 business days

Delivery times may be affected by customs processing, carrier delays, weather conditions, or high-volume periods.

Order Tracking

  • Once your order has been shipped, you will receive a confirmation email with tracking information

  • Tracking updates may take 24–48 hours to appear in the carrier’s system

Delays & Lost Packages

We are not responsible for delays caused by shipping carriers, customs authorities, or unforeseen circumstances.

If your package appears lost or significantly delayed, please contact us and we will assist you in opening a claim with the carrier.

Incorrect Address

Please ensure that your shipping address is accurate at checkout.

MAAT supply is not responsible for:

  • Packages delivered to incorrect addresses provided by the customer

  • Packages returned due to incomplete or incorrect information

Additional shipping fees may apply for reshipment.

Customs & Import Duties

For international orders:

  • Customs duties, taxes, and import fees may apply depending on your country

  • These charges are not controlled by MAAT supply and are the responsibility of the customer

  • Refused shipments due to unpaid customs fees are non-refundable

Damaged Packages

If your order arrives damaged:

  • Please contact us within 48 hours of delivery

  • Provide clear photos of the package and product

  • We will review your case and arrange an appropriate solution

Contact Information

For any questions regarding shipping, please contact us at:

Email: info@maatsupply.com
Brand: MAAT supply